Sitecore Support Engineers

Location – Remote, India

Description

Assurex is a Sitecore Silver partner and is one of the fastest-growing companies in the Sitecore space. We are looking for several Sitecore Support Engineers to join our team in India.

Skills/Experience Required

  • 1-2 years of industry experience
  • Knowledge of .NET Core framework, c# MVC
  • Familiarity with tools like Jira, ServiceNow, New Relic
  • Knowledge of cloud platforms and managing up CI/CD
  • Sitecore experience or willing to learn
  • Usuals like – git, Azure Devops, and Dockers to work with the latest in Sitecore world

Your Responsibilities

  • Monitor Applications and performance
  • Perform preventive maintenance, Database management, Backup and recovery
  • Provide comprehensive incident support Provide support to our clients across the globe according to the agreed SLA via telephone, email and chat
  • Log incidents and provides updates to customers
  • Maintain Application Operations Guide and Application runbook
  • Work with external vendors to help resolve the incidents
  • Work with L3 and Development teams to handover the incidents
  • Open to work in shifts as a member of the team providing 24x7x365 support

Why work with us?

  • Excellent salary
  • Work from home, always
  • Bonus, pension, private healthcare, meal vouchers, life insurance and wellness and sessions
  • Learn, grow and get certified with access to learning resources
  • Option to relocate to the UK for the candidate with the right skillset and meeting the criteria prescribed by UKVI

Assurex is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by the laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Assurex makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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